SHIPPING POLICY
for eHub Supply
At eHub Supply, we aim to process and ship orders as efficiently as possible. This Shipping Policy explains how orders are handled, shipped, and delivered.
1. ORDER PROCESSING TIME
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Orders are typically processed within 1–3 business days
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Processing times may be longer during promotions, holidays, or training events
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Orders are not shipped on weekends or holidays
2. SHIPPING METHODS & DELIVERY TIME
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Shipping times vary based on destination, carrier, and product type
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Estimated delivery times are not guaranteed
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Large items (beds, machines, equipment) may ship via freight carriers
3. SHIPPING FEES
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Shipping, delivery, handling, and freight fees are calculated at checkout
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All shipping fees are non-refundable, even if an order is canceled or returned
4. ADDRESS ACCURACY
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Customers are responsible for providing a complete and accurate shipping address
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eHub Supply is not responsible for delays or losses due to incorrect addresses
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Re-shipping fees will apply if an order must be resent
5. FREIGHT & LARGE ITEM DELIVERY
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Freight deliveries may require:
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Appointment scheduling
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Curbside delivery only
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Signature upon delivery
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Customer is responsible for receiving the shipment at the scheduled time
6. DAMAGED OR LOST SHIPMENTS
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Any damaged or missing items must be reported within 7 days of delivery
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Please email info@ehubsupply.com with photos and order details
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Claims are subject to carrier investigation and approval
7. RETURN SHIPPING RESPONSIBILITY
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Customers are responsible for all return shipping costs
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We strongly recommend using a trackable shipping service
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eHub Supply is not responsible for lost or damaged return shipments
8. SHIPPING POLICY UPDATES
This Shipping Policy may be updated at any time without prior notice. Please refer to our website for the most current version.
