Return & Refund

REFUND & RETURN POLICY

for eHub Supply

Effective Date: November 1, 2021

At eHub Supply (www.ehubsupply.com), we are committed to providing high-quality products and professional training services. This Refund & Return Policy outlines the terms under which returns, refunds, and exchanges may be considered. By placing an order, you agree to the terms below.

1. TRAINING COURSES – NON-REFUNDABLE

All payments and deposits for training courses, workshops, certifications, and educational programs are final, binding, and non-refundable under any circumstances.

Course deposits may be credited for a one-time rescheduling only
Rescheduling requests must be made at least 14 days prior to the class start date
No-shows or late cancellations will result in forfeiture of the deposit
Training deposits and tuition are not eligible for refunds, returns, or chargebacks

2. ELIGIBILITY FOR RETURNS (PHYSICAL GOODS ONLY)

To be eligible for a return, all conditions below must be met:

Item must be unused, unopened, and in original condition
Original packaging, labels, and accessories must be intact
Return request must be made within 30 days of purchase
Return must be approved in advance by eHub Supply
A 20% restocking fee will apply to all approved returns
Proof of purchase is required

Returns sent without approval may be refused.

3. NON-RETURNABLE & FINAL SALE ITEMS

The following items are final sale and not eligible for return, refund, or exchange:

Training courses, deposits, and tuition
Sale, promotional, and clearance items
Liquids, creams, serums, skincare products, cosmetics, and personal care items
Health or hygiene-sensitive products
Gift cards
Opened, used, altered, or damaged items
Items marked “Final Sale” or “Non-Returnable”

4. EQUIPMENT, BEDS & LARGE ITEMS

Orders for beds, machines, equipment, furniture, or large/heavy items:

Cannot be canceled once shipped
Are non-refundable once order status is Shipped, In Transit, or Out for Delivery
Refused deliveries may incur return shipping, handling, and restocking fees

5. EXCHANGES FOR DEFECTIVE ITEMS

Defective items may be exchanged within 30 days of purchase
Customer must contact info@ehubsupply.com to obtain an RMA (Return Merchandise Authorization)
Items returned without an RMA may be rejected
All defective claims are subject to inspection and approval

Return Address:

6080 Dawson Blvd, Suite D

Norcross, GA 30093

6. SHIPPING, DELIVERY & HANDLING FEES

All shipping, delivery, handling, and processing fees are non-refundable
Customers are responsible for return shipping costs
Original shipping charges will not be refunded or credited

7. REFUND PROCESS

Approved refunds will be issued to the original payment method only
Refunds are processed after inspection
Please allow 7–14 business days for refunds to appear, depending on your payment provider

8. LATE OR MISSING REFUNDS

If you have not received your refund:

Check your bank account
Contact your credit card company
If unresolved after 14 business days, contact

📧 info@ehubsupply.com | 📞 (844) 416-3200

9. POLICY CHANGES

eHub Supply reserves the right to modify this policy at any time. The most current version will always be available on our website.